Once the initial flood has passed:

  • Keep listening for radio updates for road re-openings and community meetings.
  • Phone 1800 243 232 during business hours or 1800 800 588 after hours for assistance with emergency accommodation, clothing, food and other essentials.
  • If you were evacuated, do not return home until authorities tell you it is safe. There is a possibility of evacuation after a flood for safety and hygiene reasons.
  • Be aware of road hazards, such as mud or debris on the road, damaged roads/bridges or crews working on clean-up and repairs.

If you are affected:

  • Do not turn on your gas and electricity until you are sure it is safe to do so. Have all wiring, gas and electrical equipment tested by an electrician.
  • If entering flood-affected buildings, use a torch, never matches or candles.
  • Floodwaters pick up sewage and chemicals, so wear strong boots, gloves and other protective clothing during the clean-up.
  • Drink only bottled or boiled water until the normal water supply has been declared safe by health authorities. Do not allow children to play in or near floodwaters.