After an emergency
Once you’re sure the danger has passed:
- Keep listening to your local radio station (ABC Radio is the national Emergency Broadcaster) for information, updates and advice.
- Check that everyone is present and that no one is injured.
- If you have evacuated, stay away until authorities tell you it is safe to return. Take care when travelling as roads may still be dangerous.
- Do not drink water that has been exposed to flood or storm.
- Do not eat food that has been exposed to flood or storm.
- Stay clear of creeks, drains, causeways, gutters, streams, fallen trees, power lines and any damaged buildings.
- Check to see if your neighbours need help.
If your home or property is damaged:
- If it safe to do so, check your house and property for signs of damage (you may need to get experts in to check structural stability).
- Contact your insurance company for advice. Take photos of any damage as soon as possible.
- Do not turn on your gas and electricity until you are sure it is safe to do so. Have all wiring, gas and electrical tested by an electrician.
- Follow health and safety advice when clearing up after storms (wear appropriate clothing and have experts check things like electricity, sewage and water supplies).
In life-threatening emergencies call Triple Zero (000).
SES volunteers are trained to assess damage, to erect temporary emergency repairs and to advise and/or assist with some preventative measures. This may include:
- placing tarpaulins on damaged roofs
- removing dangerous items such as fallen trees or branches
- giving safety advice
- providing access to homes and businesses
- rescuing people trapped or injured in damaged buildings.
Financial and emotional help
There are many agencies and groups who help after emergencies, including:
- Department of Health and Human Services for health and recovery advice and financial support
- Department of Primary Industries, Parks, Water and Environment for animal care
- community groups and welfare agencies such as Red Cross for donations of food, clothing and household goods, as well as compassion and care.
For further information, visit our contact page.